A unique program
The Services Integrator (SVI) Program is the highest level of collaboration for support services between Micro Focus and selected software business partners. SVI is a program that aims to give select Micro Focus strategic partners the opportunity to extend their value to customers by providing end-to-end support. The SVI seal is given only to those partners who have the skills, infrastructure and professionalism to interact with the customer in all matters of Micro Focus.
Support by experts
It’s no ordinary partner that earns the privilege to become an SVI partner. SVI partners have a proven level of Micro Focus software expertise and capabilities to provide comprehensive support on Micro Focus products. SVI allows SQALogic to provide direct tier 1 support to you our customers at no extra cost. We bring to you our many years of experience eliminating the headaches often associated with technical support around complex products. The SVI partner stays with a customer throughout the solution life cycle – from design and deployment into support & maintenance.
Staying with you
As a customer of an SVI partner, you work with a complete end-to-end solution provider, supporting all aspects of your business computing needs. The SVI partner stays with a customer throughout the solution life cycle – from design and deployment into support & maintenance.
Knowing what’s best for you
The SVI partner knows and understands the customer’s IT environment and challenges. They’ve been with the customer through the tough implementations and deployments. Based on this the SVI partner can provide customers with optimal support and maintenance.
Giving you ressources
Micro Focus’ superior support services organization and infrastructure ensure the SVI partner is enabled to be a valuable support provider, with direct access to the Micro Focus support specialists, ongoing partner management and contract management assistance.